"When you design for specific needs and you listen to the people of that space and you ask those questions, you create a level of clarity and comfort and psychological safety that everyone benefits from."
— Jess Herring
28
Designing for Neuro-Inclusive Workplaces
Sep 08, 2026
56
Jess Herring
Hospitality Unpacked
Designing for Neuro-Inclusive Workplaces
10Traditional environments rely on a “one-size-fits-all” model, but designing for an average user means designing for no one. In this episode, Jess Herring, Creative Manager of Product Design at Milliken Floors, shares professional expertise and personal insights as a late-diagnosed neurodivergent designer to unpack the impact of neuro-inclusive design in workplace and hospitality spaces.
The conversation explores how everyday choices—from background noise to lighting—can create invisible sensory strain for individuals with ADHD, autism, or anxiety. Jess breaks down how low-cost physical adjustments and spatial control eliminate cognitive friction, boost employee retention, and help hospitality brands build fiercely loyal consumer bases through predictable sensory experiences.
00:00
10Traditional environments rely on a “one-size-fits-all” model, but designing for an average user means designing for no one. In this episode, Jess Herring, Creative Manager of Product Design at Milliken Floors, shares professional expertise and personal insights as a late-diagnosed neurodivergent designer to unpack the impact of neuro-inclusive design in workplace and hospitality spaces.
The conversation explores how everyday choices—from background noise to lighting—can create invisible sensory strain for individuals with ADHD, autism, or anxiety. Jess breaks down how low-cost physical adjustments and spatial control eliminate cognitive friction, boost employee retention, and help hospitality brands build fiercely loyal consumer bases through predictable sensory experiences.
